FAQs - Parking
Where can I park my vehicle?
RAI Amsterdam has plenty of parking facilities at and near the exhibition centre. We also offer around 30 electric charging stations.
More distant parking sites are used in the case of large-scale public events. Busses operate on a frequent and free shuttle service between these car parks and the RAI. To reach them follow the road signs and/or the police directions.
How much does parking cost during METSTRADE?
The rate is € 5.50 per hour with a maximum of € 32.00 per day. You can also buy a day ticket online upfront for € 26.00.
Motor cycles park for free in the parking zones for motor cycles outside of the parking garage.
Can I buy a parking ticket online in advance?
Yes you can via the website.
What is the maximum height in the RAI parking garages?
The maximum height allowed in the RAI P1-3/7 parking garages is 1.90 metres. The height of the P4 parking is 2.70 metres.
Which payment methods does RAI Parking offer onsite and online?
Online payment is possible via iDEAL, VISA, MasterCard or American Expess. Onsite you pay via debet or credicard (VISA, MasterCard or American Expess) and cash.
Does the RAI also offer parking spots for people with disabilities?
Yes. People with an official European parking card for the disabled (GPK) can use these special parking spaces, which are located close to the exit of the building. People with disabilities pay the normal RAI parking rate.
It's not possible to book a parking space for people with disabilities.
The RAI has several of these spaces. Should they be occupied, a parking attendant will help you find the best possible spot.
What should I do if the parking garage is full when I arrive?
If the RAI car parks are full, you can use a parking area outside RAI Amsterdam only minutes away, which is served by shuttle buses.
If you booked and paid for a parking space, you can be certain of having a spot. When entering the garage or parking grounds, you will be assigned a parking space. If you booked in advance the ticket will indicate where you can park, for example P1/P2/P3/P4 or RAI / EXTERN. The ticket also explains which route you can follow.
Do I need an exit ticket?
The license plate of your car will be read automatically by a camera as you enter the garage. You will not receive an exit pass. You can pay the parking fee related to that license plate at the payment terminal before leaving the garage. When exiting the garage, your license plate will be read by the camera and the barrier will open automatically. Receipts are available from the payment terminal.
Can I drop someone of at the entrance?
No, you cannot drive to the entrance by car. However, you can let someone get oud at Lodge P7 and then leave the site again. Lodge P7 is in the middle of the complex. Follow P - RAI 7 to get to Lodge P7.
Are the RAI-parking garages secured?
Parking at the parking garage of RAI Amsterdam is at your own risk (see the Visitor conditions).
Why is my licence plate registered?
Your licence plate is registered by our Parking Management System as soon as your vehicle enters one of the access roads to the parking garages or areas of RAI Amsterdam. When booking via parkeren.rai.nl, your licence plate is registered in our system as well to ensure it is recognised when you enter or exit the parking garage.
Your licence plate is registered in order to calculate how long you have parked, as no parking ticket is issued when entering the garage. You can also book a parking space via parkeren.rai.nl.
It is also possible via the registration to find your car in the parking when you did not remember where you parked it.
How are my details and privacy protected?
RAI Amsterdam collects personal data provided by the customer on the personal data page, details about click and surf behaviour, and transactions via the website of RAI Amsterdam. RAI Amsterdam has exclusive access to the abovementioned data. The RAI complies with the requirements of the Dutch Personal Data Protection Act and other privacy legislation. Customer data are stored in a customer database, and used for processing orders or bookings and customer service.
RAI Amsterdam also uses the data to analyse the click and surf behaviour of its customers and establish customer profiles which are then used to complete the range of products and services on the website, and provide customers with bespoke offers from its product and service range. RAI Amsterdam may perform marketing campaigns with the address details of its customers at the request of third parties.
Customer address details can be used up to twelve (12) times a year for a mailing in which RAI Amsterdam has exclusive access to the personal data. If customers object to the collection and analysis of their data and bespoke offers from RAI Amsterdam, they can let RAI Amsterdam know via a link in the newsletter. In case customers want to have their data removed from the customer database, they can do so by contacting the RAI via email@example.com.
RAI Amsterdam will not supply the personal data of customers to other persons or organisations outside of RAI Amsterdam without consent from the customer, unless it is legally obliged to do so. RAI Amsterdam takes great care to ensure the quality of its customer database. Personal data are checked regularly for correctness, and outdated & no longer relevant data are regularly removed.
Customers can correct their personal data directly via the personal data page. For questions or complaints, customers can contact the RAI via firstname.lastname@example.org. At customers’ request, RAI Amsterdam can provide an overview of the data included in the customer database.
What does RAI Amsterdam do with my licence plate details?
The licence plate details are stored in our Parking Management System for 30 days after you exit the garage, unless you booked via your licence plate, in which case the details are used for the processing and aftercare of your booking.
The details are not shared with parties other than RAI Amsterdam, unless we are legally obliged to do so. There is no link to the government road transport agency (RDW).
Can I book a parking space by phone?
No, you can only book a space via our website.
When I reserve a parking space, is this for a day or for 24 hours?
Online reservations are made per calendar day. Choose the day of arrival at the RAI. You can drive out until midnight. It is better to buy a parking ticket in the garage when you leave after midnight.
During dance parties, a parking ticket can be reserved with which you can also drive out after midnight.
I booked a parking space. Am I now certain of a spot?
Yes. If you booked and paid for a parking space, you can be certain of having a spot. When entering the garage or parking grounds, you will be assigned a parking space.
If you booked in advance the ticket will indicate where you can park, for example P1/P2/P3/P4 or RAI / EXTERN. The ticket also explains which route you can follow.
If there are no more parking spaces available for booking, does that mean that there are no more spaces available at the RAI?
No, this does not automatically mean there are no more parking spaces, only that booking is no longer possible. If there are no parking spaces available at the RAI, you will be directed to an external parking area, as indicated on the access roads around the RAI via (mobile) information panels.
Can I change my booking?
You can change the dates of your booking by sending an e-mail to email@example.com. If you come with a different car, you can drive out by scanning the barcode printed on the ticket.
You can also log in to your account and change the license plate number through my bookings. You open your booking and then choose to your parking space. You can change the license plate number via the pencil.
A booking can be canceled by sending an e-mail to firstname.lastname@example.org Please include the booking number. You can only cancel in advance.
What are the booking conditions of RAI Parking?
The conditions are simple:
- Booking is only possible via iDEAL, VISA, MasterCard or American Express
- Booking is only possible via parkeren.rai.nl
- You can exit the parking garage using licence plate recognition, barcode or pin number (the latter two are indicated on your parking ticket)
How will I know whether my booking has been accepted?
After booking you will receive an email which includes a PDF file. This PDF is your confirmation and indicates the booking period and booking number.
You must have your confirmation and parking ticket or tickets when entering and exiting the parking garage (physical or on your smart phone).
Where do I park if I purchased my parking ticket via the parking webshop?
You can only park in P1, P2, P3 and P4. These locations have NO special areas for bookings.
How is the payment settled if I park longer (or shorter) than booked via the parking webshop?
If you parked shorter than booked, you will not receive a refund. If you parked longer than the booked period, you can pay any extra costs at the exit.
How can I enter and exit the parking garage of the RAI after booking via the parking webshop?
When you arrive in the parking garage:
- A sensor will 'read' your licence plate. You will not receive an entry pass.
When returning to the parking garage:
- You do not have to pass by the payment machine. You can exit the garage thanks to licence plate recognition.
- If this does not work, you can scan the barcode at the exit column; the barcode is indicated on the PDF confirmation which was previously emailed to you. If you have not the printed ticket with you, you can also scan the barcode from your smartphone.
- If you have parked longer than the booked period, you will have to pay for the extra days at the exit.
Can I enter and exit the parking garage as often as I like during the period for which I booked?
This depends on which product you buy. If this is possible, it will be indicated in the product description. In that case, you can enter and exit the parking garage as often as needed thanks to licence plate recognition or your barcode/pin number.
You may not have access to the exact same parking space.