FAQs - RAI Facilities
What are the latest updates regarding COVID-19?
The latest updates regarding the Corona virus, and the protocol and measures that RAI and METSTRADE are taking can be found at the RAI Amsterdam website.
How many entrances to the venue are there and where are they located?
There will be a total of 4 entrances. You can find the location of each one in the floor plan.
May children also come to the exhibition?
The minimum age for entry is 16 years, this also goes for accompanied minors.
Can I bring my dog to the RAI?
Dogs are not allowed in RAI Amsterdam.
Assistance dogs are always welcome in RAI Amsterdam.
For exeptions on this dog policy, contact email@example.com.
Can I take my mobility scooter inside the venue?
Yes, you’re able to enter the venue and enjoy the event with your mobility scooter.
I need to use a wheelchair. Will my wheelchair assistant get free entrance to the exhibition/event?
Wheelchair assistants get free access to events organised by RAI Amsterdam. The person using the wheelchair will need to show a valid disability card and will need to pay for his/her own ticket. It will be clearly stated which exhibitions are organised by the RAI Amsterdam on the website.
When borrowing a wheelchair at RAI Amsterdam, the assistent will not receive free entry.
What services do you offer for a person in a wheelchair?
METSTRADE is accessible for people using a wheelchair. The aisles at the show floor are spacious and the surface is flat. Elevators and disability toilets are available. Visitors with an official 'disability card' can follow route 7 to P7-parking garage. With a disability card, parking costs € 5.50 per 24 hours.
It is possible to borrow a wheelchair. A reservation is needed and can be made by sending an email to ReceptieRAID@rai.nl and provide us with the following information:
- Telephone number;
- Event/exhibition name.
A valid ID is mandatory.
What security measurements does RAI take?
As a professional event organizer, RAI Amsterdam stays up to date with all current societal events. Our safety & security department stays in contact the government authorities. RAI Amsterdam aims to achieve a balance between safety and hospitality, to make sure guests can enjoy their visit to METSTRADE.
Finding your way in RAI Amsterdam
RAI Amsterdam 'houses' 700 narrowcasting screens all over the building and in the exhibiting halls, a system called RAILive!.
The screens show your location, halls, rooms, routes and events.
It is possible to borrow a wheelchair at the RAI?
Yes, it is possible to borrow a wheelchair during major public events. Reservation in advance is necessary, send an email to ReceptieRAID@rai.nl with the following information:
- Phone number;
- Date of retrieval;
- Event/exhibition name.
Borrowing a wheelchair is free. We do ask for a cash deposit of € 50.00. The cash deposit will be returned upon return of the undamaged wheelchair.
A valid ID is required upon collection.
Is smoking permitted at RAI Amsterdam?
No. As a result of the European tobacco legislation, RAI Amsterdam has been smoke-free since July 1, 2008. The smoking ban applies to all RAI buildings, including the catering locations and garages. Smoking is not permitted during set-up or breakdown.
Do you have a cloak room?
Yes, guests can leave their coats in the cloak room for € 2.00.
Where can I find an ATM at RAI Amsterdam?
An ATM can be found at two of entrances (D and K) of the RAI building. The information desks at various entrances can give you directions to their exact locations.
What are the catering facilities?
There will be plenty of catering facilities on-site offering a wide range of foods catering to a wide range of tastes, including Asian and Western.
Where can we eat or drink something?
Catering points are available throughout the exhibition complex.
Is food and beverage available in the RAI?
A wide range of cafés and restaurants are open during an exhibition or congress in RAI Amsterdam.
Will there be a wifi connection available?
RAI Amsterdam offers all visitors acces to its public wifi network in the Congress Centre. Whether the wifi capabilities and the wifi network are extended depends on the organisation and therefore it varies per event.
Will there be A/C in the venue?
Yes, air conditioning is in use throughout the entire venue.
Is there a prayer room available in the RAI?
Yes. The Prayer Room has a washroom and two private cubicles where people of all faiths can pray or meditate in a peaceful environment. The Prayer Room is always open and accessible via Entrance D at level -1. The two private cubicles for prayer/meditation can be locked from the inside.
I cannot find an answer to my question
For general questions and inquiries about tickets and registration, please contact us via firstname.lastname@example.org.
When was RAI Amsterdam founded?
The current venue was opened in 1961. Prior to this, RAI was situated in the Ferdinand Bolstraat for 40 years (The 'old RAI'). From the founding until 1922, RAI did not own an exhibition centre, but used the famous Amsterdam Palace for folk industry (Amsterdamse Paleis voor Volksvlijt). The first RAI exhibition was held there in 1895. The RAI Association that organized this event was founded in 1893.
What does the abbreviation RAI stand for?
Rijwiel and Automobiel Industrie, which translates to: Bicycle and Automotive Industry.