Prof. Dr. Phil Klaus
Prof. Dr. Phil Klaus is globally recognized as a pioneering figure in the realm of Customer Experience Strategy and the foremost expert in Ultra High Net Worth Individual (UHNWI) research. His influential work has solidified his position among the World's Top 2% Scientists, as ranked by Stanford University for five consecutive years from 2019 to 2024. Prof. Klaus is the Chairman of the PK Customer Experience Institute, the founder of Prof. Dr. Phil Klaus Advisory, Monaco, and the innovative force behind Lexden Luxe, a consultancy dedicated to businesses catering to UHNWI clients.
As a Professor of Customer Experience Strategy and Management at the International University of Monaco, Prof. Klaus combines academic rigor with practical expertise. He is the bestselling author of "Measuring Customer Experience," a seminal work that has redefined how businesses approach customer satisfaction and loyalty. His award-winning research, celebrated for its impact and innovation, has been featured in numerous books and a wide range of prestigious academic and managerial journals.
Prof. Klaus's extensive experience extends beyond academia into strategic advisory roles, management consultancy, and executive leadership. He maintains an active portfolio of Blue-Chip clients globally, offering expert advice on customer experience strategy, profit enhancement, 'next practice' innovations, and business development. His insights and strategies have earned him accolades as a top CX influencer for the past two years.
In addition to his scholarly achievements, Prof. Klaus's thought leadership is prominently showcased in leading publications such as the Harvard Business Review, Financial Times, and Forbes. His contributions to these publications have provided valuable guidance to managers and executives worldwide. He is a sought-after keynote speaker, known for delivering compelling and insightful presentations at major industry conferences and corporate events. His expertise is also highly valued in executive education, where he designs and delivers programs that equip leaders with the tools to excel in customer experience management.
Prof. Dr. Phil Klaus’s unparalleled expertise, combined with his dedication to advancing the field of customer experience and UHNWI research, makes him a vital asset to businesses and academic institutions alike, driving forward the standards of excellence and innovation.